checkerjas.blogg.se - Spotify customer service contact

Once you’re done with the drop-down menus, click in the box labelled “Please Enter Your Question” and type in as many details as you can about the problem that you’re having. For instance, you may be able to identify the exact nature of your issue, or you may be able to select the device that you are using Spotify on (as your problem may be platform-specific). For example, if your problem is with playing music, your issue may be that your songs are stuttering, don’t work while you’re offline, or don’t work at all.ĭepending on your choices, you may have additional options in further drop-down menus. Then, click the drop-down menu beside “2” and select the specific issue that you are having. you’re having trouble logging into your account, playing your music, or managing your subscription).

To begin, click the drop-down menu beside “1” and select the general reason why you want to contact Spotify (e.g.

When you reach Spotify’s general information page, you should see an option under the “Customer Service and Support” section called Contact Form.

Scroll to the bottom of the screen and click About.

Go to in your web browser and log in.

To get in touch with Spotify’s support team: Note that contacting Spotify customer service is also the only way to delete your Spotify account. If you still can’t solve the problem(s) you’re having with Spotify, the most efficient way to get in touch with their customer support team is to fill out their online contact form. They also have a community forum where you can ask other users and Spotify moderating staff for help.

International Business Times reached out to Spotify regarding the issues with the platform but the company had not responded by the time this story was published.If you’re having trouble using Spotify, the website has an extensive help section that should answer most common questions. Users were getting error messages and codes when the pages failed to load. The issues seemed to be occurring both in the app as well as on the web player and the Spotify website in general. Some users were taking to Twitter to vent their frustrations with the service. Spotify's additional customer service contact can be found here. Though the Spotify Cares account was responding to users who were tweeting issues they were experiencing with the streaming service at the company. There was no mention of the outage on the or Twitter accounts as of 12:45 p.m. The map on the site showed that the outage was affecting user accounts throughout the United States and Europe. The website Down Detector saw a spike in reports of the music player outage starting around noon EST. The issues were intermittent through the morning and heading into the afternoon. Users of the music streaming platform Spotify were experiencing some issues Tuesday while trying to stream music, log in and use the Spotify website. Spotify was showing users error messages instead of loading on Tuesday.